Frequently Asked Questions Hotel

What are the check-in and check-out times?

Check-in is available from 15:00, and the latest check-out time is 11:00. Please bring and present a valid national ID card or passport upon check-in.

 

Child policy & family rooms

1 child up to 6 years of age can share parents’ bed at no extra charge.
We also have rooms with one extra bed for 1 child up to 12 years for SEK 100 per night.

In some rooms there is also a sofa bed (140 cm) for up to 2 children (maximum 12 years) for SEK 100 per night per child.

 

Lost property

Have you accidentally left anything with us? Call us:
Monday-Friday and Sunday, 10:00-15:00, on +46 (0)31 750 88 76
At other times, you can e-mail us: lf@gothiatowers.com

What parking options are available?

For your stay at Gothia Towers you can choose from several convenient parking options.

Our own garage

In our own garage you can park your car (maximum length 5 meters) for SEK 375 per night, including valet services. When you arrive at the hotel you simply park the car at the check-in/check-out parking outside the entrance and leave the keys at the Guest Service counter when you check in. The car will be parked safely in our locked garage until latest 13.00 on the day of departure. Easiest is to book your parking space when you book your accommodation online or via link you receive on email in a welcome letter 7 days before arrival. Alternatively you may contact reservations by phone or email.

Focus Car Park

We offer the opportunity to pre-book parking in our enclosed section in the nearby Focus car park for SEK 195 per night (valid from 15.00 on your day of arrival until 13.00 on your day of departure). Parking other times is subject to availability, please contact Guest Service. If you have pre-booked, you can go directly to the car park before you check in. Drive into the middle lane of the Focus car park and up to level 3. There is an enclosed and locked section for Gothia Towers guests. Ring the bell and you will be let in to get your parking ticket. If you have not pre-booked, contact Guest Service when you arrive and they will help you to book, subject to availability.
Maximum height in the parking garage is 2.05 meters

From 3 July 2017 we will start scanning registration numbers. You will then need to have provided your registration number and mobile number before arrival so you can drive directly to level 3 of the Focus car park. The car’s licence plate will be scanned and the barrier will open automatically for you at the entrance to the hotel’s enclosed section. N.B. The last six digits of your mobile number will be used as a code for the gate when you collect your car.

Exceptions: If you have a foreign-registered car (except Norwegian and Danish cars) or if you have purchased your own licence plate so the system will be unable to read it. You will then not need to provide your registration number but will instead need to collect a ticket from Guest Service before you drive to the car park.

Once you’ve parked, take the lift or stairs to level 2. You can use the glass bridge to go all the way to the hotel under cover and check in at reception.

The easiest way to pre-book is when you reserve a room, or online via the link you receive in your welcome e-mail from us 7 days before your arrival. Alternatively contact the reservations department by phone or e-mail.

From 1 July 2017, Focus P-house will be open 24 hours a day. The vehicle’s maximum height in Focus Car Park is 2.0 meters.

Print friendly directions and information to Focus Car Park >>

Hallparkering

We occasionally open up our fair halls to offer parking at the fabulous price of SEK 250 per day from 15.00 on your day of arrival until 13.00 on your day of departure (during the period from 1 July to 5 August 2017 you can stay until 17.00). You can go directly there to park before you check in. Drive into the left lane of the Focus car park and up to level 2. Drive over the bridge to reach the hall parking. Ring on the bell to be let in. If you have not pre-booked, contact Guest Service when you arrive and they will help you to book, subject to availability.
Maximum height in the parking garage is 2.05 meters

From 3 July 2017 we will start scanning registration numbers. You will then need to have provided your registration number and mobile number before arrival so you can drive directly to the hall parking (via the Focus car park). The car’s licence plate will be scanned and the barrier will open automatically for you at the entrance to the hotel’s enclosed section. N.B. The last six digits of your mobile number will be used as a code for the gate when you collect your car.

Exceptions: If you have a foreign-registered car (except Norwegian and Danish cars) or if you have purchased your own licence plate so the system will be unable to read it. You will then not need to provide your registration number but can press the help button at the barrier to be let in instead.

The easiest way to pre-book is when you reserve a room, or online via the link you receive in your welcome e-mail from us 7 days before your arrival. Alternatively contact the reservations department by phone or e-mail.

Print friendly directions and information to Hallparkering >>

 

Electric car parking

– Charge your car while parking

We offer electric car parking space for our hotel guests. Cost: SEK 375 per night.
To book parking, contact room reservations and refer to your confirmation number.
Email: room@gothiatowers.com or call tel +46 31 750 88 10.


New: Tesla Destination Chargers

– charge and park your Tesla car

We offer parking and charging for Tesla cars here at Gothia Towers. Cost: SEK 375/night.
To book a parking space, contact our reservations team and give your booking reference number.
E-mail: room@gothiatowers.com or tel: +46 (0)31-750 88 10.

For short-term parking and charging, please contact our Guest Service:
E-mail: guestservice@gothiatowers.com or tel: +46 (0)31-750 89 40

Note that all parking options only include a limited number of spaces. We have high demand for our parking spaces, we highly recommend you to make a reservation in advance. 

 

Breakfast at Gothia Towers

After a good night’s sleep here at Gothia Towers, we hope you’re feeling both happy and hungry. Welcome to our generous breakfast buffet.

For guests in our Suites and Sky rooms, we serve breakfast at Imagine on the 29th floor.
Breakfast times:
Monday – Friday 06.30-10.00 am
Saturday 07.00-11.00 am
Sunday 07.00-11.00 am

For overnight guests, breakfast is included. 

Express Breakfast at Bryggan

Early bird or in a hurry? Express Breakfast is served at Bryggan, right next to restaurant Estrad, level 2. Eat in or take away.
Open: Monday to Sunday: 04:30-07:00.
Our Express Breakfast consists of bread rolls, juice, fruit, yoghurt, croissant and pain au chocolate.

Do you offer breakfast options for allergy sufferers?

Yes, we have a wide range of breakfast options, including gluten- and lactose-free alternatives.

How can I book a room using a gift card?

If you have a gift card or a voucher, you can book directly by telephone or e-mail.

How can I amend/cancel/check my booking?

Bookings made via our website can be amended/cancelled/checked online. Click on “Manage online reservation” under “Book”.
Bookings made directly by telephone or e-mail will not be shown on our website. To amend/cancel/check these bookings, please contact the hotel by telephone or e-mail.

Can I make a booking via the website without entering my credit card details?

All bookings made via the website must be guaranteed with a valid credit card number.
You will then pay at the hotel, unless otherwise stated.

I haven’t received a booking confirmation. What should I do?

Please contact the hotel, and we will send you a manual confirmation. If you do not have a booking confirmation when you arrive, you can check in using your name.

How do I join the loyalty program Club Gothia Towers?

Complete an application here >>.

How old do I have to be to stay at the hotel?

You must be at least 18 years old to check in at Gothia Towers.

Can pets stay at the hotel?

We only have a few rooms in which dogs can stay. To book a dog room, please call or e-mail the hotel booking team direct.